Refund Policy


At Tru Hemp Naturals, we are proud to provide a premium selection of products at a price everyone can afford. Above all, we believe that customer satisfaction is of the utmost importance. Please check your order carefully for any damage that may have occurred during shipping. You may submit claims for damaged Tru Hemp Naturals items within three days of receiving your shipment via email at the information listed below. Please include specific details and photos of product damage.

We offer a full purchase refund within 30 days of the initial order date. Refund requests can be submitted via email or by contacting a support specialist through our toll-free number.

All refunds/exchanges are subject to review and are provided at the discretion of Tru Hemp Naturals. This is limited to one refund/exchange per customer. We want to ensure the customer satisfaction of all those who purchase any of our products. That being said, if your product was purchased through a Tru Hemp Naturals distributor or retailer, you will need to return to the original purchase location in order to resolve any returns or exchanges. This policy only applies to retail orders, wholesale orders are subject to further review.

Call us directly at  (424) 283-1436 or contact us via email at for shipping, returns, or to learn more about our policies.

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Tru Hemp Naturals LLC

20109 Henderson Rd.

Charlotte, NC 28031

Customer Service Number:  (424)283-1436

Tru Hemp Naturals

We share a collective vision to revolutionize how humans think about their health. We’re invested in a better you, a better us and a better world. After all, nature is the world’s best physician. Let us help you enrich and empower your life.


This product is not for use by or for sale to persons under the age of 18. This product should be used only as directed on the label. It should not be used if you are pregnant or nursing. Consult with a physician before use if you have a serious medical condition or use prescription medications. A doctor's advice should be sought before using this and any supplemental dietary product. All trademarks and copyrights are the property of their respective owners and are not affiliated with, nor do they endorse this product. These statements have not been evaluated by the FDA. This product is not intended to diagnose, treat, cure, or prevent any disease. By using this site, you agree to follow the Privacy Policy and Terms & Conditions printed on this site. Void where prohibited by law.